TotalCare eHealth Shipping & Return Policies

Shipping & Handling Information

Free shipping & handling is available for all domestic orders over $100 within the 48 contiguous United States.

Shipping & Handling cost for orders under $100 are calculated as follows...

  • Orders up to $50: $9.97
  • Orders between $50 and $100: $14.97

All shipments will be sent via economy shipping only (estimated 3-7 business days within the 48 contiguous United States).

Shipments to Puerto Rico, Guam, U.S. Virgin Islands, Alaska, Hawaii, APO or any other U.S territory or military base do not qualify for free shipping or the above rates, no exceptions. We will calculate shipping in these regions and invoice you separately.

Return/Warranty Information

The manufacturer warranty covers all parts and labor for 2 years on all CPAP machines and humidifiers, plus 90 days on all CPAP masks for any manufacturer defects. This does not cover any damage caused by the consumer such as, but not limited to, a dropped machine, water damage, a stepped on mask or damage caused by the house pet. The customer is responsible for all shipping charges in a warranty or exchange situation.

Due to FDA regulations, once any product is taken out of its original packaging, it is no longer returnable. If the product is defective, and you have the original packaging, contact us within the warranty period to obtain a return authorization number. We will then exchange the product. No substitutes allowed.

Non-defective, unopened returns will not be accepted without prior authorization. Please contact us within 30 days of the purchase date to receive a return authorization number. Any item returned without prior authorization or after 30 days will not be credited and will only be returned at the owners expense.

All authorized returns are subject to a 15% restocking fee. Orders that are cancelled because the customer could not provide a prescription are also subject to a 15% restocking fee. Shipping charges are non-refundable.

Prescription Requirement

A prescription is required for all machine purchases. A prescription is required for all ResMed masks, humidifiers, and machines. The prescription must state the pressure(s) that your machine is to be set at. If you are purchasing a CPAP machine, then your prescription must state one pressure setting. If you are purchasing an Auto CPAP machine, then your prescription must state two pressures; a low pressure setting and a high pressure setting. If you are purchasing a BiLevel (BiPAP) machine then your prescription must state two pressures; an inhalation pressure and an exhalation pressure.

Manufacturer Restrictions

Certain manufacturers prohibit shipment of CPAP equipment internationally. ResMed products are not for sale internationally. Please contact our help desk when placing an international order.

The DeVilbiss Healthcare IntelliPAP was designed and intended for sale and use to patients in the US, Canada, Mexico only. Medical product requirements, regulations, and support differ by country.

Payment Methods and Currency Details

Accepted Methods of Payment

United States Dollar $ (USD)

We accept all major credit and debit cards:

  • Visa
  • American Express
  • MasterCard
Credit Card Options for Billing

TotalCare eHealth uses Stripe, a very well-established, secure, credit card payment gateway service to process your credit card payment. TotalCare eHealth does not store your credit card and address. Your information is SSL-encrypted and Stripe, our payment partner, doesn't store your personal information either.